Frequently Asked Questions
Orders & Shipping
How long does shipping take?
- Standard Shipping: 3-7 business days (US)
- International Shipping: 7-14 business days (varies by country)
Track your order via our Order Tracker.
What shipping methods are available?
We offer standard and express shipping. Costs are calculated at checkout.
Can I change my order after placing it?
Contact us immediately via Customer Support. Changes are only possible before shipment.
Products & Sizing
How do I choose the right size?
Check our detailed Size Guide for measurements.
Are your products true to size?
Most items fit as expected, but refer to product reviews for real customer feedback.
What materials are used?
We prioritize quality fabrics. See individual product descriptions for details.
Returns & Exchanges
What’s your return policy?
Unworn, unwashed items can be returned within 30 days. Start your return via our Returns Portal.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return.
Do you offer exchanges?
Yes! Select the exchange option during your return process.
Payments & Discounts
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options.
How do I apply a discount code?
Enter your code at checkout in the promo box.
Why isn’t my discount working?
Check the terms (e.g., minimum spend) or contact Customer Care.
Account & Support
How do I reset my password?
Use the “Forgot Password” link on our Login Page.
How do I update my email preferences?
Manage subscriptions in your Account Settings.
For more help, visit our Help Center.