Return & Refund Policy
1. Eligibility for Returns
We accept returns within 30 days of delivery for:
- Unworn, unwashed items
- Products with original tags and packaging
- Items accompanied by proof of purchase
2. How to Initiate a Return
- Log in to your Account Dashboard
- Select “Start Return” for your order
- Print the prepaid return label (U.S. only)
- Ship items back within 7 days of approval
3. Refund Processing
- Refunds issued to original payment method
- Processing time: 5-7 business days after receipt
- Original shipping costs non-refundable
4. Exchange Options
Available for:
- Size exchanges (subject to availability)
- Color alternatives
Process through our Exchange Portal
5. Non-Returnable Items
Final sale products including:
✖ Swimwear & intimate apparel
✖ Personalized/customized items
✖ Clearance merchandise marked “Final Sale”
6. Damaged/Defective Items
Report within 48 hours:
- Submit photos via Quality Claim Form
- We’ll provide return instructions
- Receive replacement or full refund
7. International Returns
- Customer responsible for return shipping
- Mark as “Returned Goods” on customs forms
- Refund excludes original shipping/duties
8. Return Shipping
- U.S. customers: Use our prepaid label
- International: Select tracked shipping method
For complete details, visit our Returns FAQ
Last Updated: [Month/Year]